<aside> 💡 Learn all about the Learning Management System (LMS) here.
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The goal of the LMS base is to train up our team members and supply them with the requisite skills, process knowledge, and mindset.
The Knowledge Base by Department table is a quick way to view the SOPs (Standard Operating Procedures) and Trainings that are relevant to you/your department. If you are in the Operations department, you should familiarize yourself with all of the SOPs and Trainings listed for that department.
The Trainings table teaches team members how to think. Use the New Training Form to submit a new training.
The SOP table shows the step-by-step processes needed to successfully complete core tasks here at Trend Up Media. Use the New SOP Form to submit a new SOP.
The Courses and Resources table contains, well, courses and resources.
The Books table contains recommended books.
The Customer Interaction Guide table teaches you how to interact with each different customer.
https://www.loom.com/share/206627a482ee47e78d2900057d2507e2
Feel free to watch this video at 1.5x speed. Playback speed settings are in the bottom right after you hit play. Timestamps are below. Open up the video in Loom for hyperlinked timestamps.
00:00 Introduction 01:27 Knowledge Base by Department Overview 02:20 Core Values Overview 02:50 Team Member Handbook Overview 04:05 Info Icons Are Your Friends! 04:20 Trainings Overview 04:29 How to Add Trainings and SOPs 05:35 Importance of Emptying the "Inactive - Archive" View in the Training and SOP Tables 07:05 The Difference Between Trainings vs. SOPs 08:00 Standard Operating Procedures Overview 09:10 Books Overview 09:22 Other Resources Overview 09:30 Customer Interaction Guide Overview 10:00 Interfaces